Dealing with Difficult Situations
Problem: The audience does not participate
Recommended Action: People often need help to start a conversation. Rather than have an open invitation to the entire group, try this exercise: Ask people to find a partner preferably
someone sitting next to them. Ask them to introduce themselves briefly to the their partner and discuss what they learnt from the film. Give them a few minutes to talk in pairs.
Then invite each person to introduce his/her partner to the entire group and tell us what their partner learnt from the film.
Problem: Two people in the audience get into an argument that dominates the session.
Recommended Action: If the argument is a good one that the audience is paying attention to and that you’re learning from, then you can let it go on. Otherwise you can ask the
individuals to please “park” their issue and if there’s time later you can return to it. If not they can continue after the group session.
Problem: There is a strong individual in the room who has conflicting views on the issues addressed in the film.
Recommended Action: As a facilitator this will be one of your greatest challenges. However, remember it is more effective to convert one person into a tolerant citizen than for you to ‘preach
to 1000 converted citizens.’ Try the following:
- Acknowledge the person and get them to explain themselves. Ask them questions to clarify their viewpoint.
- Then ask the audience to respond, and specifically ask: “Does someone have a different view to this?”
- If this fails, you can test the person either morally or personally. Get them to put themselves into the situation.
- If all fails, you must ‘agree to disagree’ and move on.
Problem: A potentially violent conflict is about to happen in the room.
Recommended Action:If you sense potential violent conflict in the group take charge of this situation with urgency. State something to the effect of: “I feel that this situation
is getting beyond my control. This is not why we’re here. I’d like to end this session now. Could we please leave in peace.”
The Power of Film / Your Screening / Dealing with Difficult Situations
Find out more! Contact Us:
el: +27 11 334 6138
+27 11 648 6755/6
12 Judith Street